In Japan, business process outsourcing (BPO) services have expanded, and companies that provide services to Thailand and other Asian emerging economies, there is companies using it. In this paper, we discuss the BPO business model in Thailand and saw the new service model for companies that provide inspection services.
The collapse of the bubble economy in early 1990s, Japanese companies, business review, now face a so-called restructuring. "Selection and concentration" is taken seriously, outsourcing is now highlighted. Today, outsourcing has provided many Japanese companies are using.
And some outsourcing, based in Japan do not have to be done to become a base for international service. And based in overseas outsourcing say once, IT outsourcing are many, most recently, business process outsourcing (BPO) has become available as well.
I, for some Japanese companies visited BPO Center in Bangkok, Thailand. So what we saw, the type and BPO overseas image of the past were not only different, tips and new service models and business models "in Japanese by Japanese for Japanese business" respectively.
Visit BPO Center in Bangkok, Thailand
October 2010, I visited Bangkok. Walking in the heart of Bangkok, no longer "developing countries" and "emerging" is worthy of notice that the word represents. The city and urban features that could easily stand comparison with cities in developed countries.
That the heart of Bangkok, Central World in Chidlom station in the "delivery in Thailand" (Delivery Thai Co.Ltd) operated by Japanese companies that have a BPO center. New and beautiful interior of the building. Care and security as well, the elevator has no buttons to specify the floor, which controls the security card. Security card in the set of available office floors, which can not go now only available to such person on the floor.
The guide says he has been Miyata Mami where business management, BPO visited the center. She is a former colleague of mine. We have previously Japan's IT management services companies BPO / ITO was involved in the transfer of business in Shanghai, Dalian, China as a service. There is such a margin, BPO could get the opportunity to visit the center.
BPO center in the atmosphere, rather than offices and centers in Japan, similar to those of western countries. Meeting rooms separated by glass, which are equipped with projectors and other devices, respectively.Spacious and cozy bedrooms refresh employees, and the sweets and magazines. Can be seen from the window views of the beautiful city."Comfortable office" is a perfect image.
This "Thai Delivery" at the center of the BPO, which provides outsourcing services such as follows.
I was focused in this table is customer service. Indeed, that is also customer service centers in Shanghai and Dalian, China BPO will not exist because it would provide services to collect local Japanese-speaking staff as well. However, in Bangkok, are you people speak much Japanese, or how to secure personnel, in terms doubted.
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