The webIRESS platform is probably the most common online stock and CFD trading platforms in Australia. WebIRESS is used by a lot of the main online stockbrokers including, Comsec, Etrade, and Bell Direct, however like all on-line trading platforms some traders may experience technical hiccups when initially logging in. Some of the more common technical issues that you could encounter together with easy solutions are outlined below.
By far the most typical technical issue encountered by new webIRESS users is usually known as the “ticking clock error” this is simply and endlessly ticking clock that appears in your browser along with the terms “installing software please wait”, however, unfortunately for many the wait is endless. The “ticking clock error” is a regular problem and with a simple solution, this error takes place because Sun Java 1.4 or better has not been installed. The problem can frequently be resolved through a quick Java update, or new installation through the Sun Java web page. In certain circumstances a recent version of Java may have been installed yet this error still happens, often this is because of a pop up blocker or anti virus application preventing your computer from accessing “webdf.iress.com.au“ and Port 6080 or 80, this can easily be corrected by permitting your firewall or anti virus program to access “*.iress.com.au” and port 6080 or 80. As a precautionary measure you should always clear your browsers cookies and temporary internet files prior to making any adjustments to make sure that your old settings are completely deleted.
The majority of webIRESS problems are related to Java or the security settings on your computer, however on occasions problems may develop because of your internet connection or LAN firewall settings. Testing connectivity to the webIRESS server is simple and should be done if you are unable to resolve you connection troubles through the installation of Java or firewall and anti virus permission alterations. A simple telnet connectivity test can easily be run by following the instructions below:
1. Go to “Start” > Run or open a DOS command window.
2. In the Run dialog box or at the DOS prompt, type: telnet web.iress.com.au 6080
3. Press Enter.
A Telnet window opens with the message “Connecting to web.iress.com.au…”
If the connection is successful, the Telnet message will disappear leaving a blinking block or cursor in the top left corner of the Telnet window.
If a connection cannot be established you ought to get in touch with your ISP or network administrator as it is likely that ports 6080 or 80 are being blocked by your firewall.
These are some of the most widespread webIRESS problems, if after trying the above solutions you are still unable to resolve your webIRESS connection problem you might want to contact your CFD provider who will be able to conduct more complex webIRESS troubleshooting.
Author Resource:
Lots of of these connection problems are solved in the latest edition of webIRESS, webIRESS plus. WebIRESS plus is only obtainable by leading CFD and Forex provider International Capital Markets (IC Markets), you can tryout a webiress plus demo account for fourteen days free of charge to see if webIRESS is the most suitable trading platform for you.
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