Recently, while travelling in Wales, I had my Volvo XC90 serviced in Bridgend and I have to commend their professionalism and customer sales service.
I have always been a Volvo enthusiast ever since my mom had her 244 station wagon which was the first car I learned how to drive in. Alright, it was boxy, but it was safe. That station wagon led us safely to many destinations and often times; it was the workhorse auto for the family. Both my older brother and younger sister learned to drive in that car as well.
It took me some time before I was able to get the XC90 as the wait list in the UK was a bit long. Still I got the 7 seater version with the usual trimmings needed for a family SUV car. I got the D5 Turbo diesel version which wasn't necessary a fast SUV, but it got great mileage and I didn't want to drive fast especially with my family. The car was the perfect vehicle for a road trip to Wales with my wife and my three kids whose ages ranged from 4 to 12. Needless to say, the trip was going to be interesting as trying to get them calm and sedated for a long haul was to say the least a challenge.
Nearing Bridgend, I noticed a red light blinking in my dashboard and stopped to find out what it all was about. Looking for the documentation about the Volvo, I open the glove compartment to see it full of crayons, craypas and some unused baby pampers. I then realized that my youngest son took it upon himself to use the glove compartment as his own personal locker. Well, what can you do. Making a quick phone call, I was directed to go to an authorized Volvo service centre in Bridgend.
When we got there, this family owned company had already been informed by the Volvo hot line I called that I was coming there. We were greeted courteously by the service centre manager who brought us to a waiting centre. The shop had the VIDAS system, which is the Vehicle Information & Diagnostics for After Sales System which was used to fix the problem. Ultimately, there was a leak in one of the oil tubes and it was repaired. Since it was under warranty, what I paid for was very minimal. This whole thing took less than two hours.
The Volvo service centre in Bridgend reminded me of how the old auto repair shops were with its friendly and cozy atmosphere combined with the high technology tools. What a great mixture of old school and new school servicing.
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