When businesses are looking to expand their customer service operations and productivity, one of the first options they consider is an "800" number (also 888 or 866 numbers). These numbers offer several benefits that make it easier for customers to interact with a business and can even help the business develop a marketing and branding identity with a unique, memorable contact number.
Customer Benefits
It goes without saying that any business which sells a product will need to provide some form of customer service in the event that a problem needs to be addressed. Many businesses opt for free, online contact forms that work through website forms and email. However, these forms are cumbersome and hard to use, and customers have no verification that their issue will be solved.
Establishing an 800 number makes it easy for customers nationwide to contact a live service representative and address their issue in real time. It prevents them from having to call a long distance number that corresponds with the company's local area code, as well, which will save landline users a significant amount on their monthly phone bill -- especially if the call ends up being drawn out and intensive.
Furthermore, customers largely feel that 800, 888, and 866 telephone numbers communicate stability and trustworthiness. They are more likely to deal with companies that offer these numbers rather than those which use a local area code.
Benefits for Your Business
There are several benefits available to businesses which establish a toll-free number. While businesses will pay for all incoming calls, this cost has been dramatically lowered in recent years and the benefits far outweigh the costs of establishing an 800 number.
Author Resource:
The author is a creator and specialist of small business tools and solutions on subjects such as comparing 800 phone number providers . Please visit http://800-numbers.pbxcompare.com for more info on toll free numbers.