Being a seller can be a lot of responsibility, and occasionally you could really feel like you are not performing every thing you must be. This easy checklist will assist you to maintain on top of issues.
Have you found out everything you possibly could about your items? Try typing their names into a search engine - you may well discover something you didn't know. If a person else is selling the exact same factor as you, then generally try to offer far more facts about it than they do. Do you monitor the competition? Normally maintain an eye on how much other items the exact same as or similar to yours are selling, and what prices they're being offered at. There's commonly small point in starting a fixed price auction for $100 when someone else is selling the item for $90.
Have you got pictures of the items? It's worth taking the time to photograph your items, particularly in the event you have a digital camera. If you get severe about eBay but don't have a camera, then you'll almost certainly desire to invest in one at some point.
Are you emailing your sellers? It's worth sending a brief email when transactions go via: something like a basic 'Thank you for getting my item, please let me know whenever you have sent the payment'. Follow this up with 'Thanks for your payment, I have posted your [item name] today'. You will be surprised how many problems you'll avoid just by communicating this way.
Also, are you checking your emails? Remember that possible buyers can send you email about anything at any time, and not answering these emails will just make them go somewhere else rather than buying from you.
Do your item description pages have everything that buyers need to know? If you are planning to provide international delivery, then it is excellent to make a list of the charges to distinctive counties and display it on each auction. When you have any special terms and conditions (for instance, if you will give a refund on any item as long as it hasn't been opened), then you should ensure these are displayed too.
Have you been wrapping your items correctly? Your wrapping will need to be professional for the best impression: use appropriately sized envelopes or parcels, wrap the item in bubble wrap to stop it from acquiring damaged, and print labels rather than hand-writing addresses. Oh, and constantly use very first class post - don't be low cost.
Do you follow up? It really is worth sending out an email several days after you post an item, saying 'Is every thing alright with your purchase? I hope you received it and it was as you expected.' This may well sound like giving the customer an chance to complain, but you need to be attempting to help your buyers, not take their dollars and run.
Being a seriously great eBay seller, far more than anything else, is about supplying genuinely excellent and honest customer service. That's the only foolproof method to protect your reputation. Of course, you may be wondering by now regardless of whether it is truly worth all the hassle to get a great reputation on eBay. Will not men and women acquire from you anyway, and couldn't you just open a new account if it definitely comes down to that? Our next email will set you straight.
Author Resource:
The InterAuctions.co.uk site gives information on auctions in the uk and auctions glossary .
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