The internet has given us the freedom to conduct business almost exclusively in “the cloud.” We are now communicating almost solely via online interactions and yet much of our billing is still done via fax machines and snail mail. With the advances in security and analysis technology, any company that is not utilizing eBilling is missing an opportunity to improve efficiency and accuracy in their billing practices.
1. Saves money on invoicing expense : Historically, businesses have received bills and statements via fax and snail mail. To ensure that the invoice was received, the billing company would have to place a follow up call or email to verify delivery. This process is far from productive and leaves much room for improvement. With eBilling, the bill can be automatically delivered to one or many email boxes. The bill can now come with ready made departmental allocation and statistical analysis. This not only increases the efficiency and effectiveness of delivery of the bill, but also allows the provider to provide more thorough information about the bill – taking that responsibility off of the end customer. While most companies break even in their first year of implementing an eBilling system, it provides significant return on investment in subsequent years.
2. Receive Payments Quicker: From the time a bill is printed, it has to go through so many processes to get to the recipient. It has to be printed, folded, stuffed in an envelope, stamped, taken to the post office, put on a truck to go to the destination city, unloaded from that truck and put on another truck for delivery. This process can all be alleviated with an eBilling system. The bill is automatically sent via email and received immediately. The lag time experienced in the traditional delivery system is a thing of the past. Statistically speaking, people pay their bills more quickly when they come via email. It is so easy to just click on the link and hit pay, that most people will just handle it immediately. Whereas, with the traditional billing method, the bill might sit on someone’s desk for weeks before it is actually paid – and the check sent back through the same logistical maze that the bill went through in getting to the customer.
3. Improves Customer Service: By having access to your customers via email, you are able to give them other bits of information about your company and its offerings. This provides your customers with the most up to date information on your services and specials. Equally, customers are able to review their bill quickly and easily with the analysis already done for them. At a glance, they can review departmental allocations and identify areas for concern. Many of the questions that are so prevalent in reviewing a bill can be alleviated with the detailed drill down functions of eBilling. You can easily drill into the details of your bill without having to sift through hundreds of pages of call logs.
4. Improves organization of past bills: Rather than having to go to the cellar to review file cabinet after file cabinet of past bills, bills can be organized electronically for easy retrieval when needed in the future.
5. Decreases Carbon Footprint: eBilling software allows the billing company and the customer alike to become more responsible for the health of the environment. By eliminating the paper the bill is printed on and the checks the bills are paid with, as well as eliminating the transportation necessary to move both from place to place, both the billing company and the customer company are able to help in the fight against global warming.
Provide your customers with the advantages of eBilling today!
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