If you have problems during your First Choice package holiday, you should not hesitate to make your voice heard. For any package holiday they sell, First Choice are responsible for many aspects of your safety and well-being. If things go wrong on your holiday and you feel that the operator is to blame, it is worth contacting the company or hiring a solicitor to deal with your First Choice complaints.
If you travel on a package holiday with First Choice, the company must adhere to the guidelines of the Package Travel Regulations (1992). This means you have a right to take legal action against the company if their services are not up to the right standard.
First Choice's Responsibility
Under the package holiday regulations, First Choice are responsible for the standards of your accommodation, transportation and customer service.
If you become injured or ill during your holiday and it is the fault of the hotel staff, you would be entitled to take legal action against First Choice.
Similarly, if your luggage was lost, you were denied special requests made for medical reasons, your transportation was unsafe, or you were not adequately looked after during a long flight delay, your First Choice complaints could result in compensation being awarded.
Dealing With First Choice Complaints
If you have problems on your holiday you should make your complaints known as soon as possible. Speak to a First Choice representative in your hotel and let them know what problems you are experiencing. A rep should be able to give you a complaints form. By complaining as early as possible, there is a good chance that your problems can be resolved.
If your problems are not resolved during your time on holiday, write a letter of complaint to the company after you arrive home. If possible, gather any evidence to support the complaint you are making. This could include photographs or videos of the conditions at your resort, as well as witness accounts.
First Choice Accident or Illness Holiday Claims
If your claim is related to an accident or an illness abroad, then you can put forward a Holiday Illness or Accident Claim. In order to do this you must report the problem to your First Choice Rep abroad, and then instruct a Holiday Claims Solicitor who can advise you regarding how best to deal with your complaints.
Holiday tour operators are notorious for offering weak compensation for complaints. With the help of a professional solicitor with experience in dealing with holiday complaints, you can figure what kind of compensation you should truly be offered.
If you feel your First Choice complaints entitle you to compensation, be sure to act fast and claim the reward you deserve for the problems you were caused.
Author Resource:
If you have a complaint that doesn't relate to an illness or accident on holiday then get in touch with First Choice Holidays . First Choice Holidays are a member of the Association of British Travel Agents (ABTA) and must follow ABTA's Code of Conduct. If however yopu need to make a claim regarding an holiday illness or accident with first choice then you can make a Simpson Millar First Choice Holiday Complaint .
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