UK holiday tour operators have a moral and legal obligation to provide safe transportation, accommodation and conditions for all of their customers. If Thomson holidays complaints are made against the company due to their breaching of the Package Travel Regulations (1992), it could lead to a compensation claim being made.
Thomson Holidays Protection
The Package Travel Regulations make Thomson responsible for the health and safety of all customers. There are several aspects of holiday-maker's safety that the company must account for, such as ensuring there is adequate hygiene standards within accommodation, providing safe transport, and adhering to any special requests (e.g. assistance in exiting a plane for elderly people).
As a member of the Association of British Travel Agents (ABTA), Thomson must adhere to the ABTA code of conduct. This means that all Thomson holidays complaints must be responded to within 14 days and a meaningful response must be given within 28 days.
How to Deal With Thomson Holidays Complaints
If you have complaints that could not resolved while you were on holiday or you suffered an injury or illness, you should send a complaint to Thomson when you return home.
When you send a complaint to Thomson you should express your complaints concisely and clearly. Using bullet points is a good way to make sure your concerns are as clear as possible.
If seeking compensation, you should be realistic about what sort of settlement you are after. If the problems you were confronted with on holiday resulted in expenses on your part, make sure you keep hold of any receipts as this will support your claim.
As well as receipts, it's good to have hard evidence to back up the matter you are complaining about. For example, if you became ill in a hotel and have photographic evidence or witness accounts to prove you were subjected to unhygienic conditions, this will add more weight to your claim.
Holiday Illness or Accident Claims - Thomson Holidays
Accident or an Illness can really spoil your vacation, if you have suffered you may be entitled to claim compensation utilising the expert knowledge of Holiday Claims Solicitors. In order to claim, you must report the problem to a Thomson Holidays Rep whilst abroad if possible.
By speaking to a holiday claims solicitor, you can get expert guidance on how best to pursue your complaint. If the damages caused by your problems on holiday are severe enough, you may be entitled to a cash compensation payment.
If you have any Thomson Holidays complaints to make relating to an injury or illness you suffered on your holiday, you should contact a solicitor before making your complaint. Many tour operators are known for offering weak compensation packages. To ensure you aren't caught out by this, it's best to consult with a solicitor first so you know exactly what sort of compensation you should be aiming for.
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If you have a complaint that doesn't relate to an illness or accident on holiday then get in touch with Thomson Holidays . Thomson Holidays are a member of the Association of British Travel Agents (ABTA) and must follow ABTA's Code of Conduct. If however yopu need to make a claim regarding an holiday illness or accident with first choice then you can make a Simpson Millar Thomson Holidays Complaint .
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