While outsourcing medical transcription it is vital to know whom in reality executes the outsourced transcription work is very important because of the very sensitive and important nature of the work. Making sure that the medical transcription company chosen for outsourcing, does the transcription work themselves, and not through subcontractors or home transcriptionists is very essential. This has benefits like:
Optimum control
Having to deal with single entity that does the work makes it easier to control all the processes. Otherwise it could result in dilution of control
HIPAA & HITECH compliance
Data Security is one of the most must have factors to be pondered upon before availing the services of an outsourced medical transcription company. Getting work done through a series of subcontractors and home-based transcriptionists would mean that confidential patient information is open to numerous networks and computers. The more number of people and networks handling this information the higher is the security risk. It is important to find a medical transcription service provider where sensitive information is handled professionally. The medical transcription company should employ the premium data security practices like high-end encryption, firewalls and foolproof access control measures to ensure complete security
Constant Quality of work
When a medical transcription company engages subcontractors, it has no say over who does the work and how. Outsourcing to a medical transcription vendor who does not use subcontractors ensures there is more consistency in the quality of work as it is done by the same team of people who handle the same set of providers on a regular basis
Made to order services
With a transcription company that does not use sub contractors, all the individualized needs of the clinics like formats etc can be easily changed/added whenever required and the smallest likes and dislikes of each single dictator are taken care of
In-depth understanding of special needs
When subcontractors work on dictations, they treat the work as a commodity, as a job that needs to be finished with the minimum amount of resources. The quality of service is enhanced when the service provider undertakes the transcription work in-house
Lower pricing
By eliminating middle level vendors the medical transcription company would be able to offer better service at competitive rates
Better customer service
Direct communication means less scope for wrong communication and this translates into improved customer service
Zero legal issues
Due to the sensitive nature of the information involved, it is important to keep it protected. Data access to more people can result in legal problems due to illicit use. Getting work done by a zero subcontracting company would mean zero legal problems
Better turnaround time
When home transcriptionists or sub contractors are part of the execution there are a large number of delays due to various factors like electricity outage, poor Internet connections etc. These lags are removed when the medical transcription service provider undertakes the transcription in-house.
Medical transcription needs of a clinic should be outsourced to a transcription vendor that believes in serving the needs of their customers themselves.
The healthcare facility has the advantage by virtue of transcription vendor's huge experience, team preparation methods, established guidelines, and the comfort of absolute HIPAA compliance & data security.
Author Resource:
Renee Kelly has written numerous articles on transcription , which has served as an amazing resource for healthcare facilities and healthcare professionals seeking medical transcription .
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