A company may be unwilling to produce the information required for you to feel secure in contracting them, but though you suspect something fishy you might not know what to look out for and how to ensure dependable service. A broker s job is to verify current insurance, track record, general reputation with the industry and past customers, and the validity (and in some cases the reality) of their MC license.
A broker will select from a sea of companies, reputable companies of all sizes and with varying services and show them to you for a final decision. It would not be good business sense for a broker to offer you a company to contract with that would not lead to your satisfaction. The broker has better access to the information that concerns you most.
A website worth noting is Transportreviews.com. You can research brokers and companies on the site and aside from what the broker tells you about the company, this site allows to look into customer reviews. You can determine from the site how many cars are shipped per month and compare the number of positive responses with the negative. You will undoubtedly uncover way more positive reviews than negative, because human nature is such that if they have a negative experience, they will deal directly with the company and/or broker to come to a solution. But, at any rate, you can compare the magnitude of the company s business with the rate of happy customers.
Full customer satisfaction is the goal of any worthy enterprise and the heart and soul of his business. But while 100 positive responses are not a sign of total reliability, neither are 100 negative responses significant proof a company is completely undependable. You should pay the most attention to whether the nature of the complaint is major or minor and if it reoccurs with any degree of consistency. You will have to perform this analysis yourself, the website won t do it for you. Remember any negative comments could be coming from someone for whom the company bent over backward to please, and there was just no pleasing this irrational hothead.
What you don t want to see is a company with a large variety of bad reviews. True, a company may have a weak link, but otherwise be of sterling reliability and reputation. On the flip side, a company that doesn t appear to be doing anything right by its customers is not the one to deal with. They may be badly managed or constantly cash poor or both.
Whatever, the online reviews are just one area to be examined that doesn t require a broker s services. The broker, though, is able to obtain customer responses and analyze them more expertly than you, and can also view official documents and records that you cannot. The broker is also bringing to you the advantage of his experience and professional knowledge. They will take the burden of onerous detail and fee negotiations off your hands. They will undoubtedly be able to negotiate more effectively and that will save you money, considering they only charge between 100$ and 200$, depending on the time frame and complications of your particular job.
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To learn more about auto shipping visit http://www.jmnhaul.com or http://blog.jmnlogistics.com for up to date auto shipping news.
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