For customers of digital cable television services that are dealing with momentary problems with their cable service such as a blank screen, static or snowy screen, there is sound but no picture or vice versa, there are a few things you are able to try out first previous to contacting your local cable television supplier. There is no need for a lot of prior experience to perform basic troubleshooting to solve your own problem.
For starters the very first thing you ought to attempt if you have been experiencing problems with your cable service is to test your cable box. You will want to ensure that it is definitely plugged in to the outlet securely. I can certify that many people never look behind the tv to confirm if the box is plugged in. Many times the reason for this is because there is a tight space behind the tv and the average person cannot reach nor see behind if the cable box is plugged in. This is just a simple fact. Isn’t it very embarrassing when you call up your local cable supplier and have a word with their customer service department and they give you the same directives and to discover the plug is not in the outlet? Do yourself a favor and check before making the call.
One more basic answer to cable tv problems is maybe the tv is on the wrong channel. Most televisions that use cable television boxes are placed on channel three or 4 but if someone else takes the wireless remote control or by mistake sits on it and the tv channel gets changed then that may set off some problems like a blank screen, sound with no image, and more. Be sure to check that the cable channel is fixed on the right channel preferably channel 3 or 4 for the cable services to work.
Inspect to make certain all the cables stretching from the cable television box to the television, the vcr to the cable box, the video game unit to the television, and other like scenarios are firmly attached to their locations. If you can maneuver behind your television check to see if there are any connections loose. If they are then simply tighten them. After being sure they are firm you next want to ensure they are fixed in the accurate places. Many times in a family there is maybe one person that is fully knowledgeable about where each cable connection goes. If you are not that individual then find the person that is sure.
Once you have assessed each and every one of your connections and you are certain they are snug and accurate the next step you can attempt is turning off your cable television box which will involve unplugging it and afterward doing a restart. From experience cable technicians will instruct you to leave the box off for around 10 seconds or so. Plug the cable box back in the outlet and turn it on. More times than not these basic steps will fix common problems but if they don't at the moment it's a good idea to start over and redo them. These basic steps are worth the attempt and may save you a lengthy wait time on the phone as you are needing to talk to customer service.
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For more in-depth details visit Comcast cable box or to talk to a CSR visit Comcast customer service .
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