At some point in your freelance writing career, a client is bound to get angry with you. Not always the case, but it happens!
It can be somewhat stressing, at first. But, as long as you handle the situation competently to the satisfaction of your client. Then, everything will be entirely okay. Clients are very significant to any freelance writing business, including yours. So, go out of your way to keep them!
If it makes you feel any better, people make blunders. Even the most practiced freelance writers did. For that reason, make the most out of this experience. Above all, learn from your mistakes to avoid further repetitions in the future.
Here are 3 useful tips to help you deal with an angry client professionally:
1. Ascertain the problem
Comprehend where your client is coming from. Is the claim justified? If so, then courteously admit that you made a slip-up and apologize. Together with your client, go over the facts and make sure you get it this time. As a freelance writer, you do not want to make the same mistake twice. It questions your professionalism
2. Propose a solution
Whether it’s a rewrite or just slight amendments, coming up with a solution goes a long way to reassure your client. Do not be tempted to charge your client for this work. Unless, it’s perfectly apparent to both of you that, you are not to blame. In which case, you can charge a sensible fee, but not too much. Most clients will appreciate it when you bear the cost. It brings you out as a reasonable person, thus building your goodwill with clients.
3. Do the work, without any delays
Avoid further inconveniences that might make the situation worse. If possible, start work right away. But, incase you have other commitments. Then ask for an extension of time and make sure to do a good job within the time given.
Dealing with an angry client can be a rather unpleasant experience. More so, if you’ve never had such an experience. Nevertheless, it’s also an opening for you to learn.
So, make sure you do precisely that!
Author Resource:
Daniel Wambugu is an effective SEO Copywriter and Internet Marketer. Helping individuals and small enterprises turn their websites into successful online businesses. For more FREE tips and advice… Kindly visit: http://www.rinforsideweb.com/blog/freelancing/tips-freelance-writing-beginners/
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