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Common E-Mail Problems and How to handle Them



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By : Carol Martin    29 or more times read
Submitted 2011-03-01 11:57:21
When it really works well, e-mail can be great. It's tough to beat e-mail for everything from staying in touch with family to requesting information from businesses or other organizations. Want to transmit exactly the same message to many people? Communicate with someone over the continent? Transmit photos, manuscripts or additional information? For speed and efficiency, this virtually instantaneous medium is among the most convenient options that come with modern life.

But e-mail is not without problems. If you key in the name of an intended recipient your message keeps bouncing back, you will possibly not be singing e-mail's praises. Ditto for attachments that won't open or other such nuisances. With just a little patience, though, you can readily overcome most e-mail problems. What follows are 4 common e-mail problems together with solutions for overcoming them.

Problem - Returned Messages

This may be the most frustrating of all e-mail problems. After making the effort to create a message, you click on the "send" button and consider your task accomplished. But the next thing you realize, what it's all about appears inside your in-box with a heading it didn't reach its intended recipient.

Solutions

First, go ahead and take simple step of checking to see how the address of the recipient continues to be entered correctly. This might seem obvious, but sometimes the one thing wrong is really a misplaced letter, the use of "com" instead of "net", or some similar error. If you realize the correct address, this is a straightforward few double checking each character. Otherwise, you might need to experiment by sending multiple messages, or simply by entering alternative addresses with slight variations. Under this method, you simply keep track of which messages are bounced back and compare all of them with the overall listing of addresses you used. If you sent four variations but only three were returned, you've solved the problem by the process of elimination.

Sometimes the origin of the problem lies using the recipient. If messages with other addresses undergo but fail here, try to contact the intended recipient by other means and report the problem. The cause may vary from a brief problem with the recipient's server to a change to another e-mail provider, to a full in box. In this case, simply waiting may be the best recourse. Or a phone call or other communication may be required on your part to get the correct e-mail address. If all your messages are now being returned, you may have a connection problem. See below for more information.

Problem 2 - You've Lost Your Connection

Sometimes a failure to send or receive e-mail can be traced to a lost reference to your online service provider.

Solutions

If you see a "failure to connect" or "no response" message or have otherwise determined that you have failed to connect, double check to make certain there aren't any physical problems.

First, look at your cables and connections. If you use a dial-up modem, pay attention to make certain it creates the normal high-pitched dialing sound. If not, the problem could be a loose connection. Locate the telephone cord that runs in the back of the computer to the phone jack, and then make sure that both ends is plugged in snugly.

If you will don't hear the expected dialing sound, check to make sure your phone cord is undamaged. If it seems worn, replace it with a new one. Other steps include making sure the road is plugged into the best port, and checking the telephone jack by plugging the cord into a different jack. If you hear the dialing sound after these steps, you have made an effective connection.

Connection problems may be more prevalent with dial-up modems than with broadband connections, but the latter are also determined by physical connections. A loose wire or poorly connected cable can easily be problematic. Sometimes a glitch occurs that may be best addressed by repeating portions of the initial set-up process. A simple fix touted by Verizon technical service reps for many DSL (digital subscriber line) customers would be to disconnect the 3 lines in the back of the modem and then reconnect these questions specified order. When this course of action is taken, the internet connection is immediately regained.

If you are online but keep getting bumped off, the lost connection can be the consequence of an unintended software command. In Outlook Express, for instance, you will find the command "Hang up when finished." If the box before this phrase is checked, the connection will automatically be severed any time you send or download e-mail. Sometimes a misdirected click of your mouse will cause you to place a check in the box even though you do not realize it. Simply click on the check mark to really make it disappear, and the hang-ups will cease.

These 2 common e-mail problems are really simple to determine and when rectified will make your emailing experience more fun.

Author Resource:


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