Okay so maybe you re trying to save money in your business, but there are some measures you could implement into your business that will actually increase sales. One of these measures is a call management system from Cisco.
You might ask yourself, but why do I need a call manager? Well why indeed? If you are a small business a call manager system may well be an extravagance too far, but for larger companies there are real benefits to be had from implementing this communications package.
The purpose of a call manager is to log calls and of course tell you who is calling. How does that help you? Don t you have caller ID? Well caller ID probably won t be able to handle the volume of calls that are actually coming in. Putting people on hold and writing down numbers probably just isn t going to do it. You need something that s a little more efficient.
The important thing here is the customer. How efficiently you serve them, and how quickly you are able to answer their calls is a determining factor in whether or not your customer is actually going to come back to you. In addition to this, there are also a few other features that you should be aware of.
The system has video conferencing, meaning that even if the inter office phone system you have set up does not, you can compensate with this call manager. You will also find that the performance of your staff improves greatly, as they don t have to fumble around with an inefficient phone system. The more time your people can spend on the phone talking to customers, the more sales are going to be made – it’s an investment in efficiency.
Customers love it when you can handle their phone calls quickly and efficiently, and a happy customer means more sales. Additionally you will have access to a number of fraud analysis tools so you can identify telephone fraud early on and save yourself time and aggravation.
The only real problem with this type of system is the fact that you, as the customer, will not have root access to the system. Only Cisco will have this type of access, which some will see as a real letdown, or maybe even a rip off. In the past, systems have likely been destroyed by incompetent users, forcing Cisco to take action and repair the mistakes. It s really no surprise that they would want to avoid this in the future, and it s up to you to decide whether or not you want to deal with the limited access.
You can clearly see the benefits of having a call manager in your office. So check out Cisco s website for more details. If you are still unsure, make sure you contact the company to get all of the details on their call management system. No matter what type of business you run, you can definitely benefit from this type of system! So stop delaying and look into it right now, before you waste any more money or time on inefficient calls.
Author Resource:
Derek Rogers is a freelance writer who writes for a number of UK businesses. For Cisco Call Managers, he recommends Prodec Networks who stock a wide range of new and refurbished Cisco parts.:http://www.prodec.co.uk/unifiedcommunications/cisco-phones/
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