Reason #1: Customer Does Not Have Access to a Cellular Phone
Yes, this is the year 2011; however, technology is not completely reliable all of the time. The client can call the number from any phone should their cellular phone fail due to improper battery charging. Alternatively, the client may not have a cellular phone or a land line with long distance. This enables clients to contact the company at no cost to the consumer. Consumers view toll free numbers as an easy way to contact the business without incurring a charge.
Reason #2: Good Customer Service Practice
Consumers value the ability to contact the customer through a variety of means. For instance, consumers may now access a company through Twitter, Facebook or via phone for customer service issues. The more options the customer has, the more apt the customer is to be pleased with the company. Small businesses will retain more customers and maintain customer loyalty when consumers have options such as toll free business numbers. Consumers that do not have access to the Internet or cellular phone may be able to contact the company under any circumstance.
Reason #3: Negligible Business Expense
Small businesses that want a toll free number service may obtain one at a low business rate. Some toll free numbers may be set up with a fee. Afterwards, a monthly charge may be assessed. A current number may be transferred or forwarded to the toll free number in order to provide appropriate service. Toll free numbers are a small expense for the convenience of the service.
Reason #4: Other Features Offered with the Package
Clients that purchase a toll free number may receive numerous other services along with the service. For instance, conference calling, call blocking, custom call routing, virtual calling card, message retrieval, voice mail and fax mailbox and more are available. Small businesses benefit from having these services bundled with their toll free number. This is beneficial to clients and will greatly improve the efficiency of small businesses that recognize the value of the service.
Author Resource:
The author is a contributor and specialist of small business resources and solutions on subjects such as toll free numbers Please visit http://800-numbers.choosewhat.com/toll-free-number-services for more information on toll free number services and service providers.
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