If you have problems during a Thomas Cook package holiday, you should make your complaints known to the company. Your Thomas Cook complaints could be related to poor hygiene standards in your hotel, missed flights, or dangerous travel conditions. Whatever problems you encounter, you should make sure they don't go unheard. Some problems encountered on a package holiday can entitle you to compensation.
Thomas Cook Package Holiday Protection
Thomas Cook has over 20 million customers a year and offers several 'package' style holidays. These package holidays usually include flights, transfers, meals and accommodation.
For any package holiday that Thomas Cook provide, they are responsible for their guests health, safety and well-being. This includes during transportation, activities and inside their accommodation. If Thomas Cook do not meet the standards outlined in the Travel Package Regulations (1992), then your Thomas Cook complaints could entitle you to claim compensation.
Here is a list of complaints that could entitle you to make a claim for compensation:
? Accidents using transport - flights, coach and airport transfers
? Illnesses caused by bad hygiene in your hotel
? Food poisoning caught in your hotel restaurant
? Injuries caused be defective equipment in your hotel
? Injuries caused by dangerous conditions in your hotel, e.g. a wet floor
How to Deal With Thomas Cook Complaints
If you have problems whilst on holiday, speak to a Thomas Cook representative in your hotel. If it is a problem that can be resolved quickly, speaking to a rep can help you find a fast solution.
If your problem is not resolved however or it is a more serious problem such as an injury or illness, you should pursue the complaint after returning to the UK. Thomas Cook complaints must be responded to in 28 days. If you don't receive a response in this time, you should complain to ABTA - the Agency of British Travel Agents.
Holiday Illness or Accident Claims - Thomas Cook
If you suffered from an accident or an illness whilst on holiday, you may be entitled to claim compensation. You must report the problem to the Thomas Cook whilst on holiday, and immediately on return to the UK get in touch with a Holiday Accident or Illness Solicitor.
A solicitor can guide you through the process of making your complaint and ensuring you get the compensation you deserve. Holiday tour operators are notorious for offering sub-par compensation offers in the form of vouchers and discounts.
To ensure you get the compensation you really deserve, it's very helpful to have the assistance of an experienced professional who specialises in holiday compensation claims.
When making a complaint, you should keep hold of any kind of evidence that can support your claim. For example, if you slipped over in your hotel and sustained an injury, any photographs you have of the dangerous hotel conditions would prove valuable in verifying your claim.
Making a holiday complaint can be very time consuming and cause a lot of hassle. That's why it is invaluable to have a solicitor guide you through the process. If you can find a solicitor to help with your Thomas Cook complaints on a no-win-no-fee basis, you can make a claim without spending any money up-front.
Author Resource:
If you have a complaint that doesn't relate to an illness or accident on holiday then get in touch with Thomas Cook . Thomas Cook are a member of the Association of British Travel Agents (ABTA) and must follow ABTA's Code of Conduct. If however yopu need to make a claim regarding an holiday illness or accident with first choice then you can make a Simpson Millar Thomas Cook Holiday Claim .
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