The current economic slowdown is compelling many businesses to cut corners and save on expenses. The VoIP phone system is gaining popularity as it reduces telephony costs in an organization, while offering features similar to traditional phone systems. Many small and large businesses are adopting this technology to cut costs.
VoIP technology can be integrated with business processes in three primary ways to reduce costs.
1. Cut costs of customer service calls and call centers
Until recently, adopting VoIP technology to cut costs of calls was not an important consideration. There were always other alternatives of greater importance such as using funds to improve existing operations. The crashing economy has given greater credence to the phrase A penny saved is a penny earned .
Major cities have started installing high speed fiber optic cables to enable fast internet connections that provide higher bandwidth for voice and data transmission over the same network. Companies can reduce infrastructure costs by having only one network for data and voice transmissions. The installation costs for high speed fiber optic cables are the same as traditional broadband cables.
The maintenance cost of VoIP networks is also low, even if different vendors are providing the VoIP services. The in house network staff can maintain the VoIP phone system easily. VoIP technology reduces the cost of each call – domestic or international. With the number of calls a business has to make in daily operations, the total saving makes a good difference in the bottom line.
2. Virtual conferences instead of physical conferences
Businesses that need their employees to travel often to meet customers, suppliers and peers can benefit from the VoIP technology. Increasing costs of travel have made businesses opt for high quality conference call tools and telepresence technologies that are powered by VoIP.
Inexpensive large displays and high quality video chat make conferencing an effective communication medium. The quality of these conferencing tools is so good that participants feel they are all attending the conference in the same room. Businesses that cannot afford very high quality tools can use web enabled conference calling tools that allow recording of the conference, data transfer and text chats. The recorded conference can also be played back later.
3. Minimize cost of business trips
Some business meetings cannot do without face to face communication with suppliers and customers. Travelling executives can reduce the cost of the business trip by using various VoIP services. Some of the steps that can save the business money are:
* not using expensive phone services of hotels by connecting portable phone routers to the broadband ports in hotel rooms
* using prepaid cell phones in foreign destinations and dialing in to local access numbers of the VoIP services in that region
Businesses can save big on such calls by adopting these easy strategies and optimizing on VoIP technology. They can adopt VoIP services to increase cash flow, rather than using demoralizing strategies such as curtailing wages and incentives. VoIP services may save up to 40 on the telephony budget. Apart from the savings, VoIP phone systems have features that improve customer service, sales and the quality of daily operations. VoIP services can rejuvenate small and medium businesses facing an economic crisis.
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