In 1996, within the movie Jerry McGuire, actor Cuba Gooding, Jr. made famous the phrase “Show Me the Cash!” Ten years later, a variation of that command, now “Show Me the Knowledge!” rings in conference rooms throughout the country. Managers way and wide, at least the successful ones, are looking at the data. Don’t tell me your opinion, show me the data. Can you back it up with data?
If you'll’t live it, you'll be able to’t manage it. Corporations might be in a position to survive for a whereas if managers aren’t using knowledge to form decisions, however they will eventually see their demise; possible before later. Those firms to benchmark off are those who aren't only surviving, however thriving! Choose your favorite phrase: TQM, Method Management, Quality Circles, Improvement Groups, Standards and Measurement departments or any alternative title you prefer. The function is that the same. Examine baseline information - percentages, dollars, hours, quantities - and continuously monitor the performance.
There should not be any task that a supervisor or staff members perform that can't be measured. If you can’t measure it, you'll’t manage it. Take a quick food restaurant for example. There are a plethora of areas that may be measured like days without an accident, customer wait time in line, length of time burgers are within the hotter, amount of money off in the drawers, customer complaints, etc. Graph it out and keep a spread sheet of your figures. Clearly you’re trying for improvement. If there was a decline, brainstorm, notice the root cause and then fix the problem.
The process is the same irrespective of what industry you’re managing. Whether or not you manufacture widgets, if you're the CEO of an net selling firm or if you sell cookies, take a look in any respect the steps involved in commonplace operations. Assign values to the process. Set goals. Review the results on a daily, weekly or monthly basis. Remember, if you can’t live it, you'll be able to’t mange it. Charts and graphs are an excellent tool to visually remind you of where you've got been and where you intend to go.
In the midst of measuring your subordinates’ performance, don’t neglect to live and manage your own operations. Don’t think for a moment that your boss isn’t trying at your performance. And if you’re the high dog, you had higher be managing yourself well, or you will never succeed at managing others.
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